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Our UK-Based Personal Specialists
Meet the real stars behind HearUs — passionate engineers, sound specialists, and private 1-to-1 care professionals dedicated to making everyday sounds simple and accessible for everyone. Experienced support, guidance and reassurance is a continuing relationship; always within reach throughout your journey.
Garrett
Head of Technology & Innovation
Laima
Community Manager
Sara
Technical Support Lead
Tom
Quality Assurance Technician
Aziz
After-sales Specialist
Your Hearing Journey, Backed by Our Dedicated UK-Based Team
Real People, Ready to Help You Use HearUs Optimally
We're Here Every Step of the Way
We believe great hearing care doesn't end at checkout.
Our Private Product Advisors are here to guide you — from setup and adjustments to tips on getting the best performance from your hearing device.
You can reach us by phone, email, or live chat anytime.
How to Reach Us
Phone Support (0203 43 22 709)
Mon–Sun, 24/7 Dedicated Team
Live Chat (Bottom Right)
24/7 Instant help on our website
24/7 Email Support
support@hearus.care
Help Center (via Product Page)
Quick how-to videos & troubleshooting