Shipping policy


HearUs Shipping Policy

Last updated: January 2026

1. Order Processing

  • Orders are typically processed within 1-3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak periods (holidays, sales), processing may take longer.

2. Shipping Methods & Delivery Times

We offer standard and expedited shipping options, which may vary depending on your location:

Shipping Type Estimated Delivery Time* Notes
Standard Shipping (Domestic) 7–12 business days Tracking included
Expedited Shipping (Domestic) 3–5 business days Tracking included
International Shipping 12–21 business days Customs delays may apply; tracking included

*Delivery times are estimates and may vary due to carrier delays, weather, or customs processing.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order weight.

  • Free standard shipping may be available on orders over a certain amount. We may occasionally run time-limited promotions for free shipping.

  • Any customs duties, import taxes, or other fees for international orders are the responsibility of the customer.

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment online.

5. Delays & Lost Packages

  • We are not responsible for delays caused by carriers, customs, or natural events.

  • If your package is lost or significantly delayed, please contact us on email at support@hearus.care and we will work with the carrier to resolve the issue.

6. Address Accuracy

  • Please ensure your shipping address is correct at checkout.

  • HearUs is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Contact Us

For any questions about shipping, delivery, or tracking, please contact us at: